As I write in here occasionally about companies that suck (*cough*Jiffy Lube*cough*), it seems only fair to write about companies that are actually cool.
A few years back, I bought a Cambridge SoundWorks MicroWorks sound system for the computer in my office at work. I liked it so much, I bought a second one for my system at home shortly afterwards. Both systems worked really well for a long time, until recently, when the speaker wire clips broke on the back of the amp on both of them, about a month apart. I've owned both for at least three years, so they were well out of the one year warranty.
I finally called the Palo Alto Cambridge SoundWorks store and told them about my problem. The person who answered the phone said that it was a flat $25 fee per amplifier to fix it, and that it would have to get sent off to the factory for repair. The $25 fee seemed fair, but the estimated time to fix was 6-8 weeks. Ugh.
Then he suggested bringing the amps down to the store, and he said he'd swap them out for new ones he had in stock. So, half an hour and $50 later, I had two new MicroWorks amplifiers, and he was sending the broken ones off to the factory to be repaired there.
Wow. Yay, customer service!