A week and a half ago, I ordered a new cell phone from Verizon to replace my dying Sprint phone. It took a week, and a phone call from me asking if they had forgotten about me, but then I got it last Thursday. The email confirmations told me that it was already activated with my cell phone number ported from Sprint.
Not.
After a half-hour conversation with Verizon on Thursday, they said they'd put in a trouble ticket, and the phone should be working soon.
After a one hour conversation with Verizon on Friday, they discovered that I didn't have an account set up, which is why my phone number couldn't be ported. But all would be fixed, and it would be working soon.
After 105 minutes on the phone with them on Saturday, they reset the phone and the account, and finally got it to the point where I could make phone calls -- but not receive them. If you call my cell number, it still goes to the Sprint phone. Oh, and when they reset my phone, they couldn't find the service plan I had originally ordered -- so I need to call back on Monday and fix that. But they put in a new order to fix my phone and said I should be able to receive calls within another 24-48 hours.
Any guesses as to how long I'll be on the phone with them tomorrow?
In fairness, everyone I've talked to at Verizon has been very nice and very friendly. But I still can't receive calls.
Posted by Mike at August 1, 2004 10:51 PM